Shipping Policy

This policy explains how orders placed at peptidespens.co.uk are processed and delivered. Please read it alongside our terms of sale and refund policy.

1. Overview

We aim to get your order to you quickly, safely and with clear updates along the way. Delivery times shown are estimates and are not guaranteed, as they depend on our courier partners.

2. Order processing

• Orders are processed and dispatched on working days (Monday to Friday, excluding UK public holidays).
• Orders are normally dispatched within 1 to 2 working days of payment being received and cleared.
• As we accept payment by bank transfer, your order is processed once your payment has reached our account. Please use your order number as the payment reference to avoid delays.
• You will receive an email confirmation when your order is placed and another when it has been dispatched.

3. Delivery areas

We currently deliver to addresses within the United Kingdom. If you would like to order from outside the UK, please contact us first to check whether we can deliver to your location.

4. Delivery times

Estimated delivery times, once your order has been dispatched, are:

• Standard delivery: typically 2 to 5 working days.
• Express delivery (where offered): typically 1 to 2 working days.

Remote areas, such as the Scottish Highlands and Islands, Northern Ireland and the Channel Islands, may take longer. The delivery options available to you are shown at checkout.

5. Shipping costs

Shipping costs are calculated at checkout based on your delivery address, the delivery option you choose and the size and weight of your order. The total, including shipping, is shown before you confirm your purchase. Where we offer free shipping above a set order value, this will be shown on the website.

6. Tracking your order

Where tracking is available, we will email you a tracking number and link once your order has been dispatched. Tracking updates can take a few hours to appear after dispatch. If you cannot see an update after 24 hours, please contact us.

7. Delivery address

Please check that your delivery address and contact details are correct when you order. We cannot change an address once an order has been dispatched. If you spot a mistake, contact us straight away and we will do our best to help before dispatch. We are not responsible for orders delivered to an incorrect address supplied by you.

8. Missed deliveries

If nobody is available to accept your parcel, the courier will usually leave a card, attempt redelivery or arrange a collection point. Please follow the instructions from the courier. If a parcel is returned to us because it was not collected or the address was incorrect, we will contact you to arrange redelivery, and the cost of redelivery may be charged to you.

9. Delays

Delivery may occasionally be delayed by events outside our control, such as severe weather, courier disruption, public holidays or high order volumes. If your order is delayed, we will keep you informed where we can. If your order has not arrived within 14 days of dispatch, please contact us so we can investigate with the courier.

10. Damaged, lost or incorrect parcels

Please check your parcel when it arrives. If it is damaged, missing, lost in transit or contains the wrong item, contact us as soon as possible with your order number and, where relevant, clear photos of the parcel and its contents. We will arrange a replacement or refund in line with our refund policy.

11. Customs and international orders

If we agree to deliver outside the UK, you are responsible for any customs duties, import taxes or fees charged by the destination country. These are not included in our prices or shipping charges, and we cannot predict what they will be. Delivery times for international orders may be longer.

12. Contact us